DLine Media | DLine Media Refund Policy

DLine Media Refund Policy

At DLine Media, we strive for impeccable service quality but understand that refund situations may arise. Our policy clearly defines the terms and procedures to protect the interests of both clients and the company.

Refund ConditionsRefunds are only possible if the service was not fully delivered and the client did not receive one or more key components of the plan. For example:

Allocated disk space or RAM was not provided
No access to the control panel or essential server functions

Important:

Traffic (bandwidth) is non-refundable, as it is a conditional, non-guaranteed resource.
Routing issues, temporary outages, or inaccessibility caused by external factors (e.g., your ISP) are not grounds for a refund.

How to Request a Refund?

Create a ticket via the billing panel.
Verify your identity (a document may be required). This is a mandatory security step.
Provide issue details:
Period of service unavailability
Specific missing service components
Additional proof (screenshots, logs)

After approval, the refund will be issued via the original payment method. Timing depends on the payment provider.

When is a Refund Not Possible?

Payments made in cryptocurrency (Bitcoin, USDT, etc.)
Services purchased during promotions or with a discount
Subscription renewals or automatic payments
IP blocking due to violations (spam, DDoS, etc.) Note: We will help resolve the issue, but not compensate for the service.
Temporary outages affecting only part of the users
Violation of service usage rules (abuse, multi-accounting)

Repeated refund requests without valid reasons are considered abuse and may lead to account suspension.

Alternative Solutions

Fixing the issue as soon as possible
Compensation in the form of service extension

A refund is a last resort used only when the service cannot be restored.

Important:

Partial refunds or compensation for unused periods are not provided.
Early service termination does not entitle you to a refund.

This policy ensures transparency and fairness for all DLine Media clients. If you still have questions, contact our support — we’re always ready to help!
Sincerely, The DLine Media Team